Plaintiff was advertised a holiday by a brochure and the service he received was much worse than that which he was induced to believe and CA accepted that he could claim damages.
The question was what damages he could claim: He was able to recover damages for mental distress (he had only 2 weeks holiday per year and they were ruined) since this was the type of contract where “inconvenience” and “lack of enjoyment” are relevant to the service provided and therefore an award greater than the overall cost of the holiday was made.
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