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International Management – Organisational Cultures And Diversity Notes

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Organisational Cultures and Diversity

TERMS

Organisational Culture - Shared values and beliefs that enable members to understand their roles in and the norms of the organisation.

Family Culture - A culture that is characterised by a strong emphasis on hierarchy and orientation to the person.

Eiffel Tower Culture - A culture that is characterised by strong emphasis on hierarchy and orientation to the task.

Guided Missile Culture - A culture that is characterised by strong emphasis on equality in the workplace and orientation to the task.

Incubator Culture - A culture that is characterised by strong emphasis on equality and orientation to the person.

Groupthink - Consensus reached because of social conformity and pressures on individual members of a group to conform to group norms.

THE NATURE OF ORGANISATIONAL CULTURE

A number of important characteristics are associated with an organisations culture: o

Observed behavioural regularity, as typified by common language, terminology and rituals.

o

Norms as reflected by things such as the amount of work to be done and the degree of cooperation between management and employees.

o

Dominant values that the organisation advocates and expects participants to share, such as high product and service quality, low absenteeism and high efficiency.

o

A philosophy that is set forth in the MNC's belief regarding how employees and customers should be treated.

o

Rules that dictate the dos and don'ts of employee behaviour relating to areas such as productivity, customer relations and intergroup cooperation.

o

Organisational climate, or the overall atmosphere of the enterprise as reflected by the way that participants interact with each other, conduct themselves with customers and feel about the way they are treated by high level management.

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